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Return Policy

This is a payment claim under the Building and Construction Security of Payment Act 1999 NSW Section 13.
Full payment is required on all orders prior to pick-up and/or delivery. Goods remain the property of Kim’s Tiling Supplies until payment is received in full.

Inspection of Goods

  1. Customers must inspect all goods immediately upon receipt to confirm that:

• The items supplied are correct,

• The order is complete, and

• All products are free from defects or damages.

  2. Any of the following issues must be reported in writing within 48 hours of collection or delivery:

• • Shortages

  • Damages

  • Breakages

  • Discrepancies

  • Incorrect supply

Returns & Claims

We reserve the right to reject any return request.

• Approved returns will incur:

  • 30% handling / restocking fee, and

  • Any applicable freight or transport charges

Returns Will Not Be Accepted If:

• No proof of purchase is provided.

• More than 7 days have passed since the purchase date.

• The return is due to change of mind.

• Goods are opened, used, mixed, applied, installed, cut, or altered

• Goods are not in their original, unopened packaging

• Goods are custom orders, special orders, indent items, or products ordered specifically for the customer

For Online Orders, just complete the Return Request Form and send it to us.
Once we receive it, we’ll review your request and process the return